Support
Last updated: 9 September 2026
1. Contact us
terceapp.support@gmail.com
We answer within two business days. A person reads every message.
Bohdan Kolesnik Ukraine, Vinnytsia, vul. Skaletskoho 36A, apt. 21
2. Common questions
I bought on the website. How do I get the app? Your receipt email contains a claim link. Install terce from the App Store, then open that link on your iPhone — the app picks up your purchase on first launch. Lost the link? Email us and we will send a new one.
I already paid, but the app is asking me to buy. Tap Restore Purchases on the paywall. If you bought on the website, open your claim link on the phone instead. If neither works, email us with the address you paid with and we will fix it.
Does the timer keep running if I leave the app? Yes. An interval runs on the wall clock. Lock the phone, put it in a pocket, take a call — the interval finishes on its own, and the time is recorded.
Does terce block apps or silence notifications? No. terce is a clock and a record of the time you focused. It does not restrict your device.
How do I cancel? Bought on the website: use the link in your receipt, or email us. Bought in the app: Settings → your Apple Account → Subscriptions.
How do I get a refund? See our Refund Policy. Website purchases: 30 days, any reason. App Store purchases are refunded by Apple at reportaproblem.apple.com.
Where is my data stored? On your iPhone. See our Privacy Policy.
Which iPhones does it run on? Any iPhone running a currently supported version of iOS.
3. Report a problem
Tell us what you did, what you expected, and what happened instead. Your iOS version and iPhone model help. Screenshots help more.