Support
Last updated: 24 October 2026
1. Contact us
terceapp.support@gmail.com
We answer within two business days. A person reads every message.
Bohdan Kolesnik Ukraine, Vinnytsia, vul. Skaletskoho 36A, apt. 21
2. Common questions
Where do I buy terce? terce is not on the App Store yet, so nothing can be bought today. You buy it inside the app, from Apple. terce is free to download and use — the timer, Siri, the Live Activity, four of its clock faces and today's total — and a monthly or annual subscription adds the other four faces, your full record and the share card. We do not sell anything on this website.
I already paid, but the app is asking me to buy. Tap Restore on the paywall, on an iPhone signed in to the Apple Account you paid with. If it still asks, email us.
Do I need an account? No. terce does not ask you to sign in, or for your email address: your subscription belongs to your Apple Account. If you signed in on an earlier version of the app, Settings → Account still lets you sign out, or delete that account. Deleting it removes your email address from terce and does not cancel a subscription. You can also email us to delete it.
Does the timer keep running if I leave the app? Yes. An interval runs on the wall clock. Lock the phone, put it in a pocket, take a call — the interval finishes on its own, and the time is recorded.
Does terce block apps or silence notifications? No. terce is a clock and a record of the time you focused. It does not restrict your device.
How do I cancel? In Settings on your iPhone: your Apple Account → Subscriptions. Cancel at least 24 hours before it renews to stop that renewal.
How do I get a refund? Apple refunds App Store purchases: ask at reportaproblem.apple.com. See our Refund Policy.
Where is my data stored? Your focus sessions, on your iPhone. We hold no account for you unless you signed in on an earlier version of the app, and an address you give our waitlist is kept until you ask us to remove it. See our Privacy Policy.
Which iPhones does it run on? iPhone, running iOS 18 or later.
3. Report a problem
Tell us what you did, what you expected, and what happened instead. Your iOS version and iPhone model help. Screenshots help more.